Unveiling our top customer feedback tools for SMEs

Top customer feedback and sentiment analysis tools for SMEs

Author

Maziar Foroudian
February 07, 2024

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Discover the top customer feedback and sentiment analysis tools for SMEs! Learn how to delve deep into your customers' minds, optimize offerings, and tailor your marketing strategies to resonate with your target audience.

The Annual Finnie Awards returns to Sydney after six years! Celebrating outstanding FinTech innovation, the event promises 20 prestigious titles including Emerging Fintech Leader Of The Year. Join the celebration in the city's stunning Vivid Festival backdrop on June 6.

Aussies are tightening their belts! Consumer spending is down 10.2% in January, but it's not all bad news. Discover why this could be a good sign of sensible financial health in our latest article.

Save more on each transaction with FreedomPay's EFTPOS Least Cost Routing Solution. Australian stores not only enjoy enhanced security and lower card processing costs, but also improved customer experience and increased operational efficiency. Discover the future of payment solutions.

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Top stories

The Reserve Bank of Australia (RBA) has kept interest rates on hold, providing relief to financially strained borrowers. While the possibility of rate cuts is being discussed, the RBA stated that more rate hikes may still be needed. Stay tuned for further insights from RBA governor Michele Bullock.

The 2023 State of Australian Startup Funding report reveals a significant decline in funding, but there is optimism for the Australian funding market and a shift in investment trends.

Australia

Discover the key to successful brand building: a clear and specific promise to the customer that can be demonstrably fulfilled. Find out why customer promises are crucial in advertising.

Despite declines in goods inflation, a marked uptick in global shipping prices due to attacks on commercial shipping by Iran-backed rebels is offsetting the good news.

Myer and Nick Scali's strong results show the Australian retail industry may not be as bleak as feared, with investors optimistic about the future and shares in retail stocks on the rise.

Australian Economy

Inflation, interest rates, and the Reserve Bank's strategy are in the spotlight. The Governor's cautious approach keeps the market guessing, leading to political noise and speculation.

The future of Australia's amended Stage 3 tax cuts hangs in the balance as the opposition party room decides its final position, sparking debate over fairness and benefits for different electorates.

India

Indian billionaire Gautam Adani's group is in talks to raise $500 million via dollar bonds, marking its first overseas issuance since a US short seller's report prompted concerns about its ability to refinance borrowings. Adani's finances have faced scrutiny since then, but the conglomerate has made efforts to rebuild confidence among investors and lenders.

Start-up founders in India are urging the government and Reserve Bank to reconsider their decision to cease major banking services for Paytm Payments Bank, warning of potential negative consequences for financial inclusion and economic development.

World

Small businesses in sectors like software and manufacturing are facing potential layoffs and closures due to the expiration of a critical tax deduction. The change penalizes industries like software and information technology, causing concern among business owners. Congress must act quickly to amend the law.

Europe's right-to-repair rules will give consumers the choice to repair or replace defective products, with vendors being held liable for an extra 12 months after a repair. The rules also aim to make repairs easier and more cost-effective for consumers.

Yandex, known as "Russia's Google," is leaving its home country after its Dutch-based parent company sold its Russian operations for $5.2 billion, significantly lower than its market value. The move comes amid accusations of hiding information about the war in Ukraine.

Former US President Donald Trump has stated that he would impose even higher tariffs on Chinese goods if he wins the US election in November, potentially exceeding 60%. Trump has long accused China of unfair trade practices and intellectual property theft. Find out more.

Tech

Apple has released its Vision Pro mixed-reality headset, a wearable device that projects visual applications in a 3D environment controlled by eye and hand movements. The headset integrates seamlessly with Apple devices and offers a range of innovative features such as spatial video capture and integration with the physical environment. With hundreds of apps already available and more on the way, this headset marks a new era for computing.

Google faces allegations of using underhanded tactics in a September 9 jury trial brought by the US Justice Department and states, potentially shaking up the future of Search and the Internet.

Discover how RAD AI, a company harnessing artificial intelligence to revolutionize digital marketing, is attracting top investors and delivering exceptional results for brands. Don't miss out on this transformative opportunity. Learn more at invest.radintel.ai.

Apple is being forced to allow competing browser engines on iOS in Europe, a change that could bring more options to iPhone and iPad users. However, Google and Mozilla aren't happy with Apple's proposed plan, calling it restrictive and insufficient for true browser competition.

Curated for you

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Discover the benefits of leveraging offshore talent for emerging franchise brands. From accessing a broader talent pool to cost efficiency and scalability, offshoring can help facilitate growth and success. Read on to learn more.

This article challenges the traditional approach to SEO KPIs and proposes integrating dynamic, user-centric metrics to redefine how we measure SEO success. Discover how prioritizing the user can give you a competitive advantage.

Learn how to apply for a business credit card in 6 simple steps. From checking requirements to comparing cards, this guide will help streamline your financial management.

Gartner, a leading research and advisory company, has identified the top trends that will shape the future for technology providers in 2024. These trends include generative AI, sustainable business practices, personalized marketplaces, and more. Find out what these trends mean for the industry in Gartner's comprehensive report.

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