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Transforming complaints into competitive advantages
Latest business news and stories
Maziar Foroudian
February 02, 2024
Latest Stories
Uncover the secret behind turning customer complaints into your business' game-changer with insights from top experts. Explore the power of connecting the dots from customer dissatisfaction to opportunities for improvement. Feedback isn't an enemy, it's the key to prosperity!
UNITH is introducing Australia to its ground-breaking Digital Humans, revolutionizing businesses with enhanced personalization, improved data management, and seamless customer experiences across various industries. Boost your SME’s reach, efficiency and profitability – all without losing the human touch.
Dive into the latest AI developments: Fiverr adopts AI for a refined homepage, Opera's AI-driven browser for iOS in Europe, PayPal's AI-driven products with single-click checkout, Apple's new AI features for iOS 18, and more.
The Cisco 2024 Data Privacy Benchmark Study shows most companies are restraining the use of Generative AI due to privacy and security concerns, highlighting the need for improved trust and governance in AI technology.
FinTech Australia teams up with ANZ, Westpac, and 1835i to launch a reverse pitch event, sparking collaboration with fintech startups for innovative solutions. Don't miss this unique opportunity to transform the regional banking and finance sector!
Australia's Consumer Price Index increases by 0.6% in Q4 2023; an annual rise of 4.1%! Housing, alcohol, tobacco, and finance lead the changes, promising a stable economic climate despite slowing retail sales. Exceptional insight ahead!
Explore how Australian businesses face a pivotal 'Don't Look Up' moment in 2024, with AI and productivity at the crux. Discover why embracing AI could be a game-changer for future survival and success.
Ai Tools
Top stories
AI is winning the battle of content creation, with humans preferring AI-generated content over human-written content, according to a surprising new survey.
The Australian Taxation Office (ATO) has launched a free education platform for small business owners, offering over 20 courses on business skills and tax-specific issues. The platform is designed to accommodate busy entrepreneurs and can be accessed anytime.
Australia
A second-generation Indigenous catering business, a seaweed technology company, and a freeze-dried goat feta manufacturer are among the businesses participating in Brisbane's Future Food Global Accelerator program. This eight-week program aims to help these companies expand internationally and secure investment.
Australia's payment times watchdog has named and shamed several ASX-listed giants, including Regional Express, for failing to comply with data collection rules under the Payment Times Reporting Scheme. This move comes as the government aims to level the playing field for small businesses.
Australian Economy
Inflation in Australia has fallen for the fourth consecutive quarter, reaching its lowest rate in two years and moving closer to the Reserve Bank's target range. The decline has outpaced market expectations, providing relief to consumers and policymakers.
Despite high interest rates and affordability constraints, house prices in Australia refuse to fall. The article explores the factors behind this trend and the potential for prices to rise in the future.
India
Finance Minister Nirmala Sitharaman has proposed the launch of 'Blue Economy 2.0' in India's interim budget, aiming to boost the country's aquaculture sector. This move aligns with the government's focus on maritime economic growth and development.
World
Japanese lender Aozora's warning of losses on US commercial property exposure caused a 21% drop in its share price, reminding investors of the dangers in the turbulent US real estate market.
China's economic policymaking has been inconsistent and ineffective, leading to a slowdown in construction and manufacturing prices. This has caused stock market declines and raises doubts about the government's ability to rescue the property market.
In a surprising move, X CEO Linda Yaccarino voiced her support for the controversial Kids Online Safety Act (KOSA), a bill criticized for its potential to erode online privacy and censor LGBTQ content. This endorsement stands in stark contrast to X's purported commitment to free speech and raises questions about the company's true intentions.
Credit card issuer Visa is facing a class action lawsuit after consumers alleged the company sold gift cards vulnerable to thievery and failed to refund victims who were scammed.
Tech
Google and Yahoo have partnered to create new guidelines for email marketing to fight spam and phishing attacks. To avoid landing in customers' spam folders, marketers must authenticate emails, enable one-click unsubscribing, and keep spam complaint rates low. By following these guidelines, marketers can improve their deliverability and see a higher return on investment.
Apple's policy changes in response to the Digital Markets Act (DMA) have sparked outrage among tech companies and app developers, who claim the new rules are detrimental and profit-driven. The EU will be reviewing Apple's proposals and may take "strong action" if necessary.
Apple Inc.'s upcoming earnings report will reveal whether the company can end its four-quarter revenue decline. Analysts are keen to see the performance of the iPhone business, particularly in China. The report will also shed some light on Apple's new mixed-reality headset, the Vision Pro.
Alphabet's earnings call reveals impressive numbers, from Google One's success to Google Cloud's profit, but also raises questions about layoffs and the expensive NFL Sunday Ticket deal.
Curated for you
Start the new year off right by setting realistic financial goals. Focus on improving your credit score, making on-time payments, tracking your spending, saving in a high-yield account, and learning about personal finance. Side hustles can also boost your income. Small adjustments can lead to big financial success in 2024.
Discover the top 10 business card trends for 2024. From artistic illustrations to dark minimalism and digital cards, stand out from the crowd with style and creativity.
Artificial intelligence (AI) has the potential to exacerbate the climate crisis and widen disparities, warns a report by the Brookings Institution. While AI is celebrated for improving forecasting, it also consumes significant amounts of energy and contributes to greenhouse gas emissions.
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