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Rethink the way you view customer complaints
Delve into how businesses can leverage complaints to gain valuable insights, refine offerings, and become more competitive.
Maziar Foroudian
February 05, 2024
Latest Stories
Rethink the way you view customer complaints. This article delves into how businesses can leverage complaints to gain valuable insights, refine offerings, and become more competitive in today's market. Turn customer dissatisfaction into your secret weapon!
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Brisbane's 2024 Future Food Global Accelerator program supports Indigenous catering and condiments business, FigJam & Co, in their ambition to take native bush food flavors global.
The Reserve Bank of Australia (RBA) is set to meet next week, and economists are eagerly awaiting any change in language around potential future tightening of monetary policy. However, experts argue that rate cuts are unlikely in the near future.
Australia
Godfreys, an Australian vacuum cleaner retailer, has gone into administration due to a lack of innovation in a tough economic climate. This article explores the importance of staying relevant and the need for continuous innovation to avoid decline.
Supermarket giants like Woolworths and Coles are implementing targeted price cuts to combat accusations of price gouging. The move not only appeases political pressure but also threatens independent butchers.
An investigation into the Australian supermarket sector will consider implementing higher financial penalties to deter breaches of industry codes and address power imbalances between retailers and suppliers.
Australian Economy
Analysts anticipate the Reserve Bank of Australia's tightening bias to be retained despite expectations for interest rate cuts, with some experts predicting a potential pullback in the overbought sharemarket.
Investors are pushing the Australian stock market to record levels as they bet on rate cuts and low bad debts. However, smaller regional banks may struggle to find growth.
India
Experts predict that the Reserve Bank of India (RBI) will maintain the pause on the short-term lending rate in its upcoming monetary policy, as retail inflation remains high. The RBI has kept the rate stable for almost a year.
India's exports and imports have not been negatively affected by the Red Sea crisis, but increased transportation costs may impact trade in the long term.
World
Bitcoin mining is revolutionizing the energy industry, consuming a whopping 2% of electricity in the US. Find out how this booming cryptocurrency is putting strain on the electric grid.
US Ambassador Eric Garcetti emphasizes India's leading role in the Quad partnership, comparing it to driving a car with America as the co-pilot, and invites India to shape the nature of the alliance.
US job creation defies expectations with a surge in January, as employers added 353,000 jobs and average hourly pay increased, signaling a strong economy and less likelihood of an early rate cut.
Tech
Google's recent AI-driven updates to Responsive Search Ads (RSAs) have sparked concerns among advertisers who feel that the shift towards automation doesn't give them enough control. While AI can be useful, advertisers want the option to opt out and fear that bad automation could have negative effects on campaign performance.
YouTube recently reached a significant milestone, with 100 million subscribers for its Premium and YouTube Music services. While the exact factors behind this growth are unclear, the platform has been aggressively promoting ad-free videos and offering exclusive features to entice users. Google's announcement includes two subscription options, but it seems Spotify users are left without an alternative.
Google has announced that it will no longer keep a backup of the entire Internet, as it is retiring its "cached" links feature. While this may simplify Google's operations, it leaves the responsibility of archiving and tracking changes to the Internet Archive.
In a dramatic twist of fortunes, Amazon has surpassed Alphabet to become the third-largest US public company. Amazon's strong earnings report impressed Wall Street, while Alphabet's heavy spending plans left investors less enthused. Meanwhile, Microsoft has maintained its position as the most valuable company since January.
Former CNN anchor Don Lemon is set to launch his own show, "The Don Lemon Show," on Twitter's new platform, X. The move is part of X's push into original video content, aiming to attract influencers and advertisers with a more TV-like format.
Curated for you
Consumer sentiment in the US reached its highest level since July 2021, as increasing relief from inflation and a stronger economy boosted morale. While confidence has improved, it still lags behind pre-pandemic levels. Is the US economy on the road to recovery?
As the U.S. Federal Reserve's reign in the headlines potentially comes to an end, an analysis of this year's market themes offers valuable insights for predicting trends and ensuring attractive returns in 2024.
Despite expectations of a slowdown, the US job market remains strong, with rapid job gains, low unemployment, and robust wage growth surprising policymakers and economists. The Federal Reserve is now keeping a close eye on solid hiring and wage growth as the economy continues to thrive.
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