- Dynamic Business
- Posts
- The flood, the helicopters and the barramundi: One CEO’s lesson in customer service
The flood, the helicopters and the barramundi: One CEO’s lesson in customer service
Dan Richards reveals how Humpty Doo Barramundi became Australia’s largest barramundi producer through relentless innovation.
In partnership with
Quote Of The Day
“AI will change how work is performed … employees who adapt and embrace AI will be well‑positioned for future roles.”
- Andy Jassy
Discover the measurable impacts of AI agents for customer support
How Did Papaya Slash Support Costs Without Adding Headcount?
When Papaya saw support tickets surge, they faced a tough choice: hire more agents or risk slower service. Instead, they found a third option—one that scaled their support without scaling their team.
The secret? An AI-powered support agent from Maven AGI that started resolving customer inquiries on day one.
With Maven AGI, Papaya now handles 90% of inquiries automatically - cutting costs in half while improving response times and customer satisfaction. No more rigid decision trees. No more endless manual upkeep. Just fast, accurate answers at scale.
The best part? Their human team is free to focus on the complex, high-value issues that matter most.
👉 Curious how they did it? Read the full case study to learn how Papaya transformed their customer support
Dynamic Business Insider
Dan Richards reveals how Humpty Doo Barramundi became Australia’s largest barramundi producer through relentless innovation.
Networking American-style means mastering elevator pitches, strategic follow-ups and cultural nuances. Here’s how successful Australian entrepreneurs crack the US market.
This remote startup had no HR function but needed fair compensation fast. Here’s the framework they built instead.
Four Australian startups collectively raised $12 million this week, spanning laundry services, health screening technology, and cryptocurrency platforms, with government backing supporting several rounds.
New AI Tools
Docs by Hashnode: Scalable API Documentation
Fineas: AI Financial Platform Simplifying Investments
Humanize AI Pro: AI Text Humanization
PRDKit: AI-powered PRD Generation Tool
Agentleader: AI-Powered B2B Lead Generation
Catch Up Quick: Top Business Stories
Get Featured by Publishers Driving Holiday Amazon Sales
This holiday season, top publishers are hand-selecting Amazon brands for gift guides, newsletters, reviews, and more — sending high-intent shoppers directly to storefronts.
Levanta is partnering with these publishers to connect them with a select group of 7–9 figure brands ready to scale.
Contribute To Dynamic Business
Join our network of contributors and get your voice heard. We will send you weekly call outs asking for commentary, quotes and articles for our “Let’s Talk”, “Tech Tuesday”, and “Founder Friday” features as well as interview opportunities and general inquiries. You are welcome to subscribe to the list and start contributing to Dynamic Business.
How did we do today?Did you find something useful or interesting? |