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Machines can process data, but only humans can inspire action. Here’s what leaders forget

Businesses spend billions on AI for productivity, but burnout now costs 9.6 trillion dollars globally. Tess Brouwer explains what leaders are getting dangerously wrong.

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“No enterprise is more likely to succeed than one concealed from the enemy until it is ripe for execution.”
- Niccolo Machiavelli

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Businesses spend billions on AI for productivity, but burnout now costs 9.6 trillion dollars globally. Tess Brouwer explains what leaders are getting dangerously wrong.

Sean Woodward from Zendesk explains why 52 percent of customers switch after one bad phone experience, and how voice AI prevents that loss.

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