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AI to the rescue? Consumers say better customer service is key in 2024
Don't miss key findings from the latest Qualtrics study.
Maziar Foroudian
February 14, 2024
Latest Stories
Aussie consumers are voting with their dollars, sending brands a stern message about customer service. Don't miss key findings from the latest Qualtrics study on how poor service risks costing companies over $74 billion a year.
Caught in the pressure of escalating living costs, more Australians are resorting to poly-employment than ever before. Explore this trend's impact on industries like healthcare, hospitality, and retail in our recent study.
The landscape of Australian franchise sector is changing. Crack open the details in Dr. Michael Schaper's review on the 'Franchising Code of Conduct'. Learn about the proposed regulations that could impact your small business franchise.
Faced with unprecedented challenges in recent years, will 2024 see a turnaround for businesses? Learn about continuous accounting and financial automation to stay prepared for various risks and thrive in an uncertain future.
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A bombshell report from the Auditor-General reveals that 150 Australian Taxation Office officials have been investigated as part of a massive GST fraud crackdown, resulting in criminal proceedings and employment terminations. Find out more in the article.
Employment Hero co-founder Ben Thompson fires back at competitor Rippling, criticizing its payroll platform as "completely unproven" in the local market. Thompson argues that Rippling will face challenges in Australia that Employment Hero can navigate.
Australia
Macquarie Bank is set to increase its borrowing through the wealth and advice sectors in order to fund business loans, challenging the dominance of Commonwealth Bank and National Australia Bank.
Australian Economy
The Australian Energy Regulator's findings show that despite declines in spot prices, retail tariffs may not decrease due to the way wholesale prices are calculated. Squeezes on power grids in NSW and Queensland are also expected.
Chalmers is being praised for his political prowess, but beneath the surface lies a worrying reality of Australia's economy. Can Chalmers stop the impending decline? Find out in this insightful article.
India
Retail sales of automobiles in January 2024 surged by 15%, with all vehicle categories experiencing growth. Passenger vehicles set a record high while concerns about inventory levels persist.
Gujarat emerges as the powerhouse of India's most valuable companies, with 31 firms worth a total of Rs 14.7 trillion. Adani Enterprises leads the pack, but the healthcare sector also makes a strong showing.
World
Dubai's $136 million SME push will attract global entrepreneurs and top talents, sparking expansions and new product launches. Could this be the opportunity your small business needs?
Barratt Developments, Britain's biggest homebuilder, has agreed to purchase Redrow for £2.52 billion ($3.18 billion), signaling a potential recovery in the UK housing market.
Despite the consensus forecast for a soft landing for the global economy in 2024, recent developments suggest that risks to global growth are still present. From China's economic woes to European economic sluggishness, the possibility of a smooth landing seems uncertain.
Tech
Optimizing product detail pages (PDPs) is key for ecommerce success. Learn how to enhance your product pages to increase organic traffic, boost conversions, and grow revenue. Read on for crucial optimization techniques.
In a rare reversal, Australian animator James Lee brings real life to the realm of animation. Through his painstaking VFX work, he transforms himself into a gritty, mid-2000s Newgrounds character while tackling contemporary topics. Prepare to be amazed and appreciate the immense effort behind it all.
Curated for you
Customers are the lifeblood of any organization, but not all are equal. Learn how to identify and prioritize your most valuable customers to drive growth and success.
Discover the power of niche markets and how they can benefit your business. From building brand loyalty to reducing competition, find out why niche marketing is worth considering.
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